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Heidrick & Struggles: Service Innovation

Situation: Like many executive search firms in 2002, Heidrick & Struggles was battling a cyclical decline in its core business. Strategic Insight: Heidrick needed to move away from the “start-stop-start-stop” engagement model of traditional executive search firms and create a service model around continuous client engagement. Working together, we created and marketed a suite of “Leadership Services”, including interim placement, executive assessment and coaching. We then leveraged Heidrick’s unique assessment …Read More